1. Cancellation Before Shipping

You may cancel your order before it is shipped by contacting our customer support team. Cancellation requests should include your order number and account details.

2. Cancellation After Shipping

Once your order has been shipped, it cannot be cancelled. In such cases, you may request a return or replacement according to our Return & Refund Policy.

3. Refund Process

Upon successful cancellation before shipping, any payment received will be refunded within 5–7 business days through the original payment method. Please note that bank processing times may vary.

4. Non-Cancellable Items

Certain products may not be eligible for cancellation due to hygiene, customizations, or promotional terms. Such items will be clearly marked on the product page.

5. How to Request Cancellation

• Send an email to support@juraderm.com with your order details.
• Include your order number, full name, and reason for cancellation.
• Our support team will confirm the cancellation and provide details about your refund.

6. Contact

For questions regarding cancellations, reach out to us:

Jura Health Labs Private Limited
Email: support@juraderm.com
Website: www.juraderm.com