1. Shipping Regions

We currently ship to the following regions:

• India (domestic standard shipping)
• Selected international regions (subject to availability)

If your country is not available at checkout, please contact us and we will advise on options.

2. Shipping Methods & Carriers

We use trusted courier partners and delivery services for order fulfillment. Available shipping methods (and estimated delivery times) are displayed at checkout and may include:

• Standard Shipping — 3–7 business days within India (varies by location)
• Express Shipping — 1–3 business days within major metro areas (where available)
• International Shipping — varies by destination (customs/duties may apply)

3. Shipping Charges

Shipping charges depend on the order weight, dimensions, destination, and shipping method. Charges are calculated at checkout. Promotions or free shipping offers may apply as specified on the Website.

4. Order Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Processing time may be longer during peak seasons or promotional events.

5. Tracking Your Order

Once your order ships, we will send a confirmation email or SMS with a tracking number and carrier details. Use that tracking number on the carrier’s website to view real-time status updates.

6. Delivery Exceptions & Delays

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Courier delays or high volume
• Incorrect or incomplete address details
• Customs clearance (for international shipments)
• Natural events, strikes, or other force majeure

If you experience a delay beyond the estimated time, please contact our support team with your order number.

7. Failed Deliveries & Returned Orders

If the courier cannot deliver due to incorrect address, recipient unavailability, or refusal, the package may be returned to us. Additional shipping charges may apply for re-shipment. Refunds for returned orders may be subject to our Return & Refund Policy.

8. Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Please check with your local customs office for details.

9. Damaged or Missing Items

If your order arrives damaged, or if items are missing, please contact us within 48 hours of delivery with photos of the packaging and items. We will investigate and arrange a replacement or refund where appropriate.

10. Questions & Contact

If you have questions about shipping, tracking, or delivery issues, contact our customer support:

Jura Health Labs Private Limited
Email: support@juraderm.com
Website: www.juraderm.com